Need Help?


What information do I need to provide when ordering my Woofmat?

After choosing product and quantity you will need to provide your First name, Last name, shipping address, mobile phone, credit card number.

Are payments through your website safe?

Yes, we use the Adyen ( payment processor and never store your credit card information. Besides that our website is protected by the 128-bit encryption (SSL)

Can I pay with PayPal in your online store?

Yes, you can pay with PayPal at Woofmat online store.

Will I receive an order confirmation or receipt after placing my order?

Yes, after placing an order you will receive confirmation email with copy of you order.

Does Woofmat ships worldwide?

Yes. We ship to more than 220 countries worldwide offering Free International Delivery to all of our customers.

Are the shipping free?

Yes. We offering Free International Delivery to all of our customers.

How do you ship your items?

We ship your Woofmat via DHL.

How can I track my order?

Once your order has been shipped out we will send you a shipping confirmation email that includes your tracking number. To check the status of your package, please click on the link and it will take you to the DHL tracking site. This function allows you to track your package using the tracking code provided in the email.

What is estimated time of arrival (ETA) after I place a order?

Express delivery by DHL is 1 working days in EU and 3 working days For rest of the world. Note: Woofmat team takes 1-2 days to process your order. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on non-business days will be processed the next business day.

How is Woofmat packed? Will it be damaged during the delivery process?

The products will be packaged so that they can’t be damaged by the usual manipulation in transportation. During the delivery, the Customer is obliged to check for any damage and immediately inform the caterer or to refuse to accept the product because of the visible external damage. The products are secured against delivery loss.

Who is responsible for the payment of import duty and VAT?

In general, import duty is a tax that the importer has to pay to bring foreign goods into his or her country. Import VAT (Value Added Tax) is a tax charged on imported goods and services. Duty and VAT are calculated as a percentage of the value of the imported goods, consisting of the product value and the freight & insurance costs. Duty is not paid on consignments shipped within the EU. The recipient of the goods is responsible for the payment of duties and taxes. In most cases the courier will not release the shipment to the recipient until their charges and any taxes due have been collected.