Frequently Asked Questions

What is Woofmat pet bed?

Woofmat is a unique therapeutic pet bed made from carefully selected combination of:

  • orthopedic foam with pyramidal structure
  • water repellent cover made from Microfiber soft touch-material
  • antislip bottom
  • Woofmat therapeutic pad

What is soft touch fabric?

Woofmat cover is made from high quality Microfiber with soft-touch. It doesn't rip or scratch easily, and you can quickly remove accumulated hair with a lint brush or even just by wiping it with your hands. Most stains come out of microfiber with mild soap and water. Woofmat cover zips off for easy cleaning, and it's machine washable and dryable! The Woofmat cover is also water repellent and fray resistant.

What is orthopedic foam with pyramidal structure?

Orthopedic foam is specially designed to relieve stress on pressure points when your dog is lying down. This design allows the mattress to adapt to all animals' body shapes, while also providing a massaging effect. Pyramidal structure is specially designed for air circulation and better distribution of moisture.

What is antislip bottom?

Antislip bottom is made from anti-slip fabric so it can be easily placed on any surface so you don't have to worry about the bed sliding out from under your dog when he lies down or tries to get up. Because of its shape, it can be the perfect fit on a couch or other furniture, and it's easily portable.

What is Woofmat therapeutic pad?

All Woofmat products contain Celliant®, the world’s most technologically advanced fiber.

Celliant is a revolutionary, patented technology that harnesses and recycles the body’s natural energy through the medium of fibers. Celliant’s applied science utilizes a blend of minerals and proprietary ingredients that are embedded into the core of the fiber. Use of products containing this technology has been clinically proven to enhance tissue oxygen levels, improve athletic performance, sleep quality, health and wellness of your pet.

The FDA has determined that Celliant products are medical devices as defined in section 201(h) of the Federal Food, Drug and Cosmetic Act and are general wellness products. As such, the FDA has found that products containing Celliant: Increase Energy – This energy penetrates the muscle and tissue to promote a temporary increase in local blood flow.

  • Better Endurance
  • Faster/Quicker Recovery
  • Enhanced/Increased Performance
  • Increase/Enhance Speed
  • Improve/Increase Strength
  • Increase Stamina
  • Helps increase comfort and promotes restful sleep

Products containing Celliant have no adverse effects as they work directly with the body to enable it to be more effective and as such can be used continually. Celliant is NOT a coating. As such, it never washes out of the fabric. The fiber is also non-toxic and biologically benign. It works with the body to help it do what it does naturally.

Celliant is also designated as a Class 1 Medical Device in Canada, the European Union, Australia, New Zealand with more regions to follow.

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What is responsive textile?

A responsive textile is a material that interacts with your pets body, recycling its natural energy emissions to improve function and performance.

What is Celliant?

Celliant® is a revolutionary, patented technology which utilizes a blend of minerals and proprietary ingredients embedded into a fiber’s core. The embedded minerals convert you pets natural energy (heat) in infrared (IR) light and reflect the IR back into the body’s tissue and muscles. You can find more information in the video below.

How does Celliant work?

Celliant technology uses a proprietary blend of thermo-reactive minerals to convert natural energy (heat) leaving your pets body into infrared light (IR) and sends it back to your pets body where it is absorbed by the tissue and muscles. IR waves are beneficial as they penetrate deep into the tissue. This energy causes the body to increase circulation and oxygen wherever it is applied. Another benefit is thermoregulation.

What is Celliant made from?

Celliant is a unique blend of 13 thermo-reactive minerals including titanium dioxide, silicon dioxide and aluminum oxide. Additional proprietary ingredients are blended with polyester fiber to create a variety of staple fibers, spun and filament yarns, and fabric blends.

Will your pet feel Celliant working?

While your pet will not necessarily be able to perceive or feel an increase in circulation, oxygenation or blood flow, clinical testing has measured an increase in skin oxygen levels (TTCPO2) and consistently recorded significant improvements across a wide spectrum of test subjects. Those tests show that Celliant users often experience increased comfort and an over all improved sense of health.

Will my pets temperature increase if they´re reusing my its energy?

No, by reemitting energy back into the body, the process acts as a thermal regulator to help balance body temperature. When circulation is increased, the body is able to either warm up or cool down, depending on the external environment, more easily through convection.

Are there clinical studies to prove Celliant works?

Yes, Celliant technology has been tested and proven in five US based clinical studies. Additional information on each study can be viewed within the digital press kit or in the clinical study section of our website or by clicking here.

Where can I found products enhanced with Celliant?

Celliant technology is found in all different types of products, ranging from pet beds, to running shirts, blankets and mattresses. Items that contain Celliant are available at retail and online stores through out the world.

Are there any negative side effects to Celliant?

Celliant is a non-invasive technology. Allergic reactions to any materials can occur; however, since Celliant products became available in 2003, there have been no reported cases of allergic reactions. However, as Celliant requires a synthetic carrier, you should not use Celliant if your pet is allergic to polyester fibers.

Do Celliant products require special care or laundring?

No, Celliant’s patented technology is embedded into the core of the fibers so that it can not wash or wear out; the technology is not based on a coating or an application. Therefore, the benefits of Celliant technology last the life of the fiber and products do not require special care.

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What information do I need to provide when ordering my Woofmat?

After choosing product and quantity you will need to provide your First name, Last name, shipping address, mobile phone, credit card number.

Are payments through your website safe?

Yes, we use the Adyen ( payment processor and never store your credit card information. Besides that our website is protected by the 128-bit encryption (SSL)

Can I pay with PayPal in your online store?

Yes, you can pay with PayPal at Woofmat online store.

Will I receive an order confirmation or receipt after placing my order?

Yes, after placing an order you will receive confirmation email with copy of you order.

Does Woofmat ships worldwide?

Yes. We ship to more than 220 countries worldwide offering Free International Delivery to all of our customers.

Are the shipping free?

Yes. We offering Free International Delivery to all of our customers.

How do you ship your items?

We ship your Woofmat via DHL.

How can I track my order?

Once your order has been shipped out we will send you a shipping confirmation email that includes your tracking number. To check the status of your package, please click on the link and it will take you to the DHL tracking site. This function allows you to track your package using the tracking code provided in the email.

What is estimated time of arrival (ETA) after I place a order?

Express delivery by DHL is 1 working days in EU and 3 working days For rest of the world. Note: Woofmat team takes 1-2 days to process your order. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on non-business days will be processed the next business day.

How is Woofmat packed? Will it be damaged during the delivery process?

The products will be packaged so that they can’t be damaged by the usual manipulation in transportation. During the delivery, the Customer is obliged to check for any damage and immediately inform the caterer or to refuse to accept the product because of the visible external damage. The products are secured against delivery loss.

Who is responsible for the payment of import duty and VAT?

In general, import duty is a tax that the importer has to pay to bring foreign goods into his or her country. Import VAT (Value Added Tax) is a tax charged on imported goods and services. Duty and VAT are calculated as a percentage of the value of the imported goods, consisting of the product value and the freight & insurance costs. Duty is not paid on consignments shipped within the EU. The recipient of the goods is responsible for the payment of duties and taxes. In most cases the courier will not release the shipment to the recipient until their charges and any taxes due have been collected.

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How can I wash Woofmat?

Please read carefully:

Please do not put the whole Woofmat in water!

Never wash the mattress core in the washing machine. If necessary, wash manually with a mild detergent, without use of chemicals and solvents. Use a minimal amount of water to wash the core. Do not soak or submerge the core!

Woofmat mattress cover can be manually washed with lukewarm water and mild soap or washed in a washing machine at 30°C or 65-85 °F.

The Celliant pad (which is an integral part of Woofmat) can be washed manually with lukewarm water and mild soap or washed in a washing machine at 30 ° C or 65-85 °F.

Do Celliant products require special care or laundring?

No, Celliant’s patented technology is embedded into the core of the fibers so that it can not wash or wear out; the technology is not based on a coating or an application. Therefore, the benefits of Celliant technology last the life of the fiber and products do not require special care.

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